# Model withdrawal form

Effective: **10 September 2026** · Version 1.0. The Czech version
<https://aleatoria.io/docs/legal/WITHDRAWAL_FORM.cs.md> is the binding one.
Permanent address of this form: <https://aleatoria.io/docs/legal/WITHDRAWAL_FORM.en.md>.

> Complete and return this form **only if you wish to withdraw from the contract**. Using it is **not
> mandatory** — any unequivocal statement will do, for example the **"Request a refund"** button on the Account
> page, which is the fastest route and shows you the computed amount straight away.
>
> The wording follows Annex I(B) of Directive 2011/83/EU and Annex 4 of Czech Government Regulation No. 363/2013
> Coll. (§ 1820(1)(f) of the Civil Code).

---

**To**

**Cloudpeakify s.r.o.**, company ID (IČO) 21041342, VAT ID CZ21041342
Jičínská 226/17, Žižkov, 130 00 Prague 3, Czech Republic
registered in the Commercial Register kept by the Municipal Court in Prague, Section C, Insert 396064
E‑mail: **support@aleatoria.io**

<!-- The addressee of a withdrawal has to be a mailbox that actually receives mail. Until 2026-09-22
     aleatoria.io had no MX record and support@aleatoria.io would have silently dropped the notice (§ 1830
     Civil Code deadline); since then MX is at Seznam Email Profi. Change the address only together with
     `support_email` in infra/terraform/terraform.tfvars. -->

---

I/We (\*) hereby give notice that I/we (\*) withdraw from my/our (\*) contract for the supply of the following
service / the following digital content (\*):

    ......................................................................
    (e.g. "Aleatoria Studio subscription, monthly" or "500 credits")

Ordered on (\*) / received on (\*):

    ......................................................................

Name of consumer(s):

    ......................................................................

Address of consumer(s):

    ......................................................................

E‑mail address the Aleatoria account is registered under:

    ......................................................................

Order reference (optional; you will find it on the Account page):

    ......................................................................

Signature of consumer(s) *(only if this form is notified on paper)*:

    ......................................................................

Date:

    ......................................................................

(\*) Delete as appropriate, or fill in.

---

## What happens next

1. **We acknowledge receipt of your withdrawal by e-mail** without undue delay (Art. 11(3) of Directive
   2011/83/EU, § 1830 of the Czech Civil Code). The acknowledgement carries a reference number, the date and time
   it was received and the computed amount — keep it, it is your proof that you withdrew.
2. **We refund within 14 days** of receiving the withdrawal, using **the same means of payment** you used, unless
   we expressly agree otherwise; you incur no fee for that.
3. **How much you get back.** Because you expressly asked for performance to begin immediately, the proportional
   part of the price matching performance already provided — that is, **credits you have spent** — is deducted.
   Unspent credits are refunded in full. For an annual subscription the proportion is taken from the **whole
   period paid for** (12 monthly allowances), not from one month. The detail, with a worked example, is in §7 of
   the Terms of Service (<https://aleatoria.io/docs/legal/TERMS.en.md>).
4. **You can see the current amount in advance** at any time on the Account page, before you send anything.

The supervisory body for consumer disputes is the Czech Trade Inspection Authority ([coi.cz](https://www.coi.cz/)),
which is also the out-of-court dispute resolution body ([adr.coi.cz](https://adr.coi.cz/)).